Website Privacy Policy

Last updated: 14 September 2026

This privacy policy explains how Phil’s Drainage Services collects and uses personal information when you visit https://philsdrainage.co.uk/, contact us through the website or otherwise interact with its online features.

This policy relates specifically to the operation of this website. It does not cover personal information collected through services or activities that are unrelated to the website.

1. Who we are

Phil’s Drainage Services is responsible for the personal information collected through this website and is the data controller for that information.

If you have any questions about this policy or how your personal information is handled, please contact:

Email: info@philsdrainage.co.uk
Website: https://philsdrainage.co.uk/

2. Personal information we collect

We may collect the following personal information through this website:

  • your name;

  • your telephone number;

  • your email address;

  • your postcode;

  • details you provide when requesting a callback, quotation or other information;

  • correspondence you send to us;

  • technical information, such as your IP address, browser type, device type, operating system and approximate location;

  • information about how you use the website, including pages visited, referral sources and interaction data; and

  • your cookie and consent preferences.

Please do not provide sensitive or special category personal information through the website unless it is necessary for your enquiry.

3. How we collect your information

We collect personal information when you:

  • complete and submit a form on the website;

  • contact us using the email address, telephone number or other contact method displayed on the website;

  • request a quotation or callback;

  • interact with website features; or

  • accept or reject optional cookies through our cookie consent banner.

Some technical information may be collected automatically through cookies, server logs and similar technologies. Optional cookies will only be used where you have given the required consent.

4. How we use your information and our lawful bases

We may use your personal information for the following purposes:

To respond to enquiries and requests

We use the details you provide to respond to enquiries, arrange callbacks, prepare quotations and communicate with you about the services you have requested.

Our lawful basis is taking steps at your request before entering into a contract or, where appropriate, our legitimate interest in responding to enquiries and operating the website.

To operate, maintain and protect the website

We may process technical information to keep the website working properly, maintain security, prevent fraud or misuse and diagnose technical problems.

Our lawful basis is our legitimate interest in operating a secure and effective website and, where applicable, compliance with a legal obligation.

To understand and improve website use

Where analytics or similar optional technologies are used, we may use information about website visits and interactions to understand performance and improve the website.

Where consent is required for the technology used, our lawful basis is your consent. You can withdraw this consent at any time through the cookie settings available on the website.

To comply with legal obligations and establish legal claims

We may use and retain information where necessary to comply with the law, respond to lawful requests, keep appropriate records or establish, exercise or defend legal claims.

Our lawful basis is compliance with a legal obligation or our legitimate interest in protecting our legal rights.

5. Cookies

Cookies are small text files placed on your device when you visit a website. This website may use:

  • strictly necessary cookies, which are required for the website and its security features to function;

  • functionality cookies, which remember choices or settings;

  • analytics cookies, which help us understand how visitors use the website; and

  • marketing cookies, if used, which may measure advertising or help provide relevant content.

Strictly necessary cookies may be set without consent. We will ask for your consent before setting non essential cookies where consent is required by law.

You can accept, reject or manage optional cookies using the cookie consent banner or cookie settings tool on the website. You may also be able to block or delete cookies through your browser settings, although doing so may affect how some parts of the website work.

For details of the cookies currently used, including their providers, purposes and durations, please refer to the information shown in the website’s cookie settings or cookie declaration.

6. Sharing your personal information

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate and secure the website or handle website enquiries. These may include:

  • website hosting and maintenance providers;

  • email and communications providers;

  • website form and spam prevention providers;

  • analytics and cookie consent providers; and

  • professional advisers, regulators, public authorities or law enforcement bodies where required by law or necessary to protect legal rights.

Service providers may only use personal information for the purposes for which it has been provided and must protect it appropriately.

7. International transfers

Some website service providers may process personal information outside the United Kingdom. Where this happens, we will ensure that an appropriate safeguard is in place, such as an adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another lawful transfer mechanism.

You can contact us if you would like more information about the safeguards used for an international transfer involving your personal information.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to an enquiry, providing a quotation, maintaining security records and meeting legal, accounting or reporting requirements.

Retention periods may vary depending on the nature of the information and our legal obligations. When personal information is no longer required, we will delete or anonymise it securely.

Cookie durations vary. The relevant duration should be shown in the website’s cookie settings or cookie declaration.

9. How we protect your information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

  • request access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information;

  • ask us to restrict how we use your personal information;

  • object to processing based on legitimate interests or to direct marketing;

  • request the transfer of certain information to you or another organisation;

  • withdraw consent at any time where processing is based on consent; and

  • complain to the Information Commissioner’s Office.

These rights are not absolute and may not apply in every situation. We may need to ask for information to confirm your identity before acting on a request. We will normally respond within one month, as required by applicable data protection law.

To exercise a right, email info@philsdrainage.co.uk.

11. Complaints

If you have concerns about how we use your personal information, please contact us first at info@philsdrainage.co.uk so that we can try to resolve the matter.

You also have the right to complain to the UK data protection regulator:

Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

12. Third party websites

This website may contain links to websites operated by other organisations. We are not responsible for their privacy practices or content. You should read the privacy information provided by each third party website you visit.

13. Children’s information

This website is not intended for children and we do not knowingly collect personal information from children through it. If you believe a child has provided personal information through the website, please contact us so that we can review and, where appropriate, delete it.

14. Changes to this policy

We may update this privacy policy to reflect changes to the website, the services used on it or applicable law. The latest version will be published on this page and the date at the top will be updated.